| Post Name | JUNIOR INSTRUCTOR (FRONT OFFICE ASSISTANT) - Industrial Training |
|---|---|
| Question Paper Code | 176/2024 |
| Category Code | 652/2023 |
| Date of Test | 12 December 2024 |
| Medium of Question | ENGLISH |
| Exam Type | OMR Examination |
| Total Questions | 100 |
1
Identify the correct chronological order of major historical events in Tourism among the
following options :
Answer
C. Grand Tour, Thomas Cook’s first organized Tour, Paid Holiday, Invention of
the Jet Engine
2
Which ruler is credited with establishing early lodging facilities in India, known as
‘Sarais’?
Answer
A. Sher Shah Suri
3
Which of the following are unique characteristics of the tourism industry?
(i) Tangibility
(ii) Intangibility
(iii) Separability
(iv) Seasonality
Answer
D. (ii) and (iv)
4
What is a “port of call” in Cruise Tourism?
Answer
B. An Intermediate stop for passengers to visit a destination
5
A traditional Japanese inn known for its tatami-matted rooms and communal baths is
called?
Answer
A. Ryokan
6
Which of the following characteristics best defines a boutique hotel?
Answer
D. Small-capacity hotels known for their unique designs and personalized
experiences for guests
7
Assertion (A) : Cabana rooms are typically found in Budget hotels.
Reason (R) : Cabana rooms are often located near swimming pools and offer easy
access to outdoor areas.
Answer
C. are true and
8
Which of the following statements is true about the rack rate?
Answer
C. Rack rates are typically the maximum standard rate set by the hotel
9
Which of the following amenities was a pioneering feature of the Ritz Hotel, Paris when
it first opened?
Answer
A. Private bathrooms in each guest room
10
What does the term “Multiplier Effect” in Tourism refer to?
Answer
B. The Indirect Economic benefits generated from initial Tourism spending
11
Examine the following statements and choose the correct one :
(i) Uniformed services are a part of Security Department.
(ii) EPBAX operators are a part of Front Office Department.
Answer
C. Statement (ii) is correct and (i) is wrong
12
Choose the correct statement which defines On-change :
Answer
A. Guest has checked out, but housekeeping is yet to clean and release the room
13
Busboys are associated with which of the following department?
Answer
C. Food and Beverage
14
Which of the following statements is/are correct?
(i) The Garde Manger is the section where cold dishes are prepared.
(ii) The Pantry is the source point for sandwiches.
Answer
A. Statement (i) and (ii) are correct
15
Which of the following workers come under the direct supervision of a civil engineer in
engineering and maintenance department?
(i) Carpenter
(ii) Electrician
(iii) Boiler man
(iv) Plumber
Answer
Question Cancelled
16
Which of the following statements is/are correct?
(i) City ledger clerk is the one who monitors all credit receivables.
(ii) Food clerk is the one who is responsible for costing all food consumption.
Answer
Question Cancelled
17
For selection and recruitment purpose of front desk staff, Human resource department
makes :
Answer
D. All of the above
18
In case of a fire or theft or any other emergency front office department must
communicate consistently with :
(i) Housekeeping Department
(ii) Engineering and Maintenance Department
(iii) Security Department
Answer
C. Only (iii)
19
Which of the following department carries out market surveys in a hotel?
Answer
D. Sales and Marketing
20
The central store is a part of which of the following department?
Answer
B. Purchase
21
Hotel PMS (Property Management System) is used in :
(i) Housekeeping and Maintenance Management
(ii) Revenue Management
(iii) Spa Management
Answer
D. All of the above (i), (ii) and (iii)
22
Which of the following statements is/are correct?
(i) Reception mainly deals with the activities involved in the second stage of
Guest cycle.
(ii) Reception is in lobby.
Answer
A. Statement (i) and (ii) are correct
23
Mails received at the information desk may be broadly classified as :
Answer
C. Both
24
Which of the following statements is/are correct with respect to cash and bills section of
front office?
(i) Organizing foreign currency exchange
(ii) Opening and maintaining guest folios
Answer
B. Statement (i) and (ii) are correct
25
Examine the following statements and choose the correct one :
(i) Travel desks of front office may be operated by the hotel directly.
(ii) Travel desks of front office may be outsourced to an external travel agency.
Answer
C. Statement (i) and (ii) are correct
26
Modern telecom systems are networked into :
(i) Wakeup call systems
(ii) Fire alarm systems
(iii) Automated door systems
Answer
D. All of the above (i), (ii) and (iii)
27
Who is traditionally the keeper of keys in a hotel from the olden times?
Answer
B. Concierge
28
Of the following which is not true regarding the duties and responsibilities of front office
personnel :
(i) Handle scanty baggage
(ii) Maintain records and reports such as attendance and timekeeping
(iii) Handle group/crew registration
(iv) Check mise-en-scène and mise-en-place
Answer
B. Only (ii) and (iv)
29
Which of the following statements is/are correct regarding Front Office Manager?
(i) Acting as a liaison between the General Manager and department staff.
(ii) Maximise room revenue.
Answer
A. Statement (i) and (ii) are correct
30
Which of the following option is/are not correct among the qualities of front office
personnel?
(i) Diplomacy
(ii) Physical Fitness
(iii) Salesmanship and Selling techniques
(iv) Sarcasm
Answer
B. Only (iv)
31
Which of the following is Not part of the communication process?
Answer
D. Silence
32
The Seven C’s of Communication include all of the following Except :
Answer
D. Complexity
33
Which of the following best describes the importance of communication in an
organization?
Answer
B. Enhances understanding and co ordination
34
Which of the following is an example of oral communication?
Answer
A. Video conference call
35
Which type of communication is used to send formal information through official
documents?
Answer
B. Written communication
36
Which of the following is Not a characteristic of verbal communication?
Answer
D. Personality
37
The flow of communication that moves from top management to lower-level employees is
called :
Answer
C. Downward communication
38
Which of the following is a common barrier to effective communication?
Answer
A. Noise
39
Which of the following is an example of non-verbal communication?
Answer
C. Facial expressions
40
Which of the following best describes “feedback” in the communication process?
Answer
B. The response or reaction of the receiver
41
Which of the following is typically included in a “AP meal plan”?
Answer
C. Full Board
42
The room tariff card in a hotel typically includes which of the following information?
Answer
A. Room types, facilities and daily rates
43
Room tariff fixation is generally influenced by all of the following factors Except :
Answer
D. Color scheme of room interiors
44
Which of the following best describes the pre-arrival stage of a guest’s stay at a hotel?
Answer
A. The guest makes a reservation
45
Upon arrival at the hotel, the guest is expected to :
Answer
B. Provide identification and check in
46
During a guest’s stay, which of the following services is typically provided?
Answer
D. Room cleaning, meals and concierge services
47
The departure process of a guest in a hotel typically includes :
Answer
B. Returning keys, settling the bill and checking out
48
Which of the following is a type of hotel reservation?
Answer
D. All of the above
49
Post-departure activities in a hotel often involve :
Answer
C. Sending thank-you notes or requesting feedback
50
Which of the following is a common source of reservation for hotels?
Answer
Question Cancelled
51
Which form is used for the Registration of Foreigners in Hotel?
Answer
C. Form-C
52
Mention the Color of Diplomatic Passport :
Answer
D. Red
53
Which Visa issued for Leisure travel only?
Answer
C. Tourist Visa
54
Select the wrong one in related to Hard-Bound register used in Front Office :
Answer
Question Cancelled
55
GRC means :
Answer
B. Guest Registration Card
56
Guest arrives in a Hotel without any luggage is named as :
Answer
C. Scanty Baggage Guest
57
The Section were a Hotel guest makes first Face to Face interaction :
Answer
A. Reception
58
Snail mail means :
Answer
B. Ordinary Mail
59
The process of locating a guest in a given area within the hotel premises :
Answer
D. Paging
60
At what time Hotel Staff makes a wake-up call through telephone :
Answer
D. Any Time
61
Who fills the departure errand card when a guest checks out of a Hotel?
Answer
D. Bell Boy
62
For Dealing with Foreign Exchange the Hotels took a valid licence from :
Answer
B. RBI
63
A Card that allows Customer to access their Funds immediately and Electronically :
Answer
D. Debit Card
64
CVGR means :
Answer
A. Company Volume Guaranteed Rate
65
The World’s highest value currency :
Answer
C. Kuwaiti Dinar
66
A cash advance made by a hotel on behalf of guest is :
Answer
C. Visitors Paid Out Voucher
67
Name the account which Consolidates charges for a group guest :
Answer
B. Master Folio
68
Calculating of Outstanding amount is :
Answer
A. Opening Balance + Debit Entries – Credit Entries
69
Other Name of Vertical Tabular Ledger :
Answer
D. Visitors Ledger
70
Who verified No-Show in a Hotel?
Answer
A. Night Auditor
71
Which of the following classes of fire is associated with flammable liquids, such as
gasoline, oil and paint?
Answer
B. Class B
72
In the event of a fire, which of the following actions should be taken first?
Answer
C. Raise the alarm and alert others to evacuate
73
Which of the following is the most common cause of accidents in hotels?
Answer
A. Slips, trips and falls
74
When an accident occurs in a hotel, which of the following is the most important first
step in reporting the incident?
Answer
C. Contact the hotel management or supervisor
75
Which of the following items is not typically found in a standard first aid box?
Answer
C. Prescription medications
76
What is the first step in providing first aid for a person who has fainted?
Answer
B. Lay the person down and elevate their legs
77
In the event of a terrorist attack in a hotel, what is the first action hotel staff should take
to ensure safety?
Answer
A. Alert hotel security and contact local authorities
78
If a hotel staff member witnesses a robbery or theft in progress, what is the most
appropriate immediate action to take?
Answer
B. Call the police and report the incident immediately
79
If a hotel staff member encounters a guest in a highly intoxicated or drunken state,
what is the most appropriate course of action?
Answer
C. Calmly assess the situation, offer assistance and ensure the guest’s safety
80
Which of the following is a key function of a Property Management System (PMS) in the
Front Office of a hotel?
Answer
D. Handling guest check-in and check-out processes
A 15 176/2024
81
Which of the following is the primary goal of human resource planning in an
organization?
Answer
B. To match the supply of labor with the demand for labor
82
Which of the following is a key focus of Human Resource Development (HRD) in an
organization?
Answer
C. Improving employee skills and knowledge
83
Which of the following methods is commonly used in job analysis to collect information
about job roles?
Answer
B. Observation and interviews
84
Which of the following is a primary purpose of conducting job analysis in an
organization?
Answer
C. To create accurate job descriptions and specifications
85
Which of the following is the primary objective of the recruitment process in human
resource management?
Answer
A. To select the best candidate for a job role
86
Which of the following is an internal source of recruitment in human resource
management?
Answer
B. Employee referrals
87
Which of the following is the first step in the selection process after receiving
applications during recruitment?
Answer
C. Screening and shortlisting candidates
88
Which of the following selection methods is most commonly used to assess a candidate’s
suitability for a job through practical exercises or scenarios?
Answer
A. Assessment centers
89
What is the primary purpose of an employee orientation program in human resource
management?
Answer
B. To introduce the employee to the company’s culture, policies and expectations
90
Which of the following is the primary objective of training and development in human
resource management?
Answer
A. To improve employee performance and skills
91
A computer program that act as an intermediate between a computer user and the
computer hardware is called :
Answer
A. Operating system
92
Which memory acts as a buffer between CPU and main memory?
Answer
C. Cache
93
What is WYSIWYG in MS Word?
Answer
A. What You See Is What You Get
94
To add a slide to a presentation use :
Answer
C. Ctrl+M
95
Which area in Excel displays the active cell address?
Answer
C. Name Box
96
LAN works on —————— layer.
Answer
A. Physical and Datalink
97
Wi-Fi Stands for :
Answer
A. Wireless Fidelity
98
Which of the following is not a search engine?
Answer
D. Microsoft Edge
99
BCC in Email stands for :
Answer
A. Blind Carbon Copy
100
Unfinished emails will remain in :
Answer
A. Draft
Discussion
Ask a doubt or share a tip.
No comments yet — start the discussion.