| Post Name | JUNIOR INSTRUCTOR (FRONT OFFICE ASSISTANT) |
|---|---|
| Department | INDUSTRIAL TRAINING |
| Question Paper Code | 099/2014 |
| Date of Test | 10 July 2014 |
| Medium of Question | ENGLISH |
| Exam Type | OMR Examination |
| Total Questions | 100 |
1
. Maximum : 100 marks
1 ———————— ig the full form of VIP. |
Answer
C. Very important person
2
While talking on phone the front office agsistant should be very :
Answer
A. Courteous
3
The collection of related file is called:
Answer
B. Database
4
‘The international airline of India is - |
Answer
B. Aur India
5
In FHRAL, the letter H stand by:
Answer
B. Hotel
6
Hotels situated on highway are called :
Answer
A. Motel
7
The guest who leaves hotel without setting bills are called :
Answer
A. Skipper
8
8 Aplan in which room rent included all the meals are called :
Answer
D. AP
9
Anexample of surface transport is : .
Answer
A. Road
10
‘The front office assistant report te ————————— in a large hotel.
Answer
B. FO Supervisor
11
; 11... —————_- is a type of room with a sofa cum bed.
Answer
A. Studio
12
———___— delivers guest luggage to the rooms.
Answer
B. Bell Boy
13
————————- is a counter in a hotel that registers guests. :
Answer
A. Front desk
14
FO staff must know the following information on the city :
Answer
D. All the above
15
1GBis equal to:
Answer
A. #1024MB
16
Photoelectric smoke detector is a type of ------——— system.
Answer
A. Fire alarm
17
C form is filled for ————___ guest.
Answer
A. Foreign
18
Front desk counter is the centre piece of
Answer
B. Lobby
19
Which of the following memories has the shortest access time? |
Answer
A. Cache memory
20
‘Telephone exchange is situated at the :
Answer
Question Cancelled
21
Which function key is used to open help in Windows-OS?
Answer
D. Fl
22
The paging system is meant to:
Answer
D. Contact guests in a specified area of a hotel
23
IATAfares are: —
Answer
C. International Air Transport Association
24
A hotel may be categorized as “medium” if it haa:
Answer
A. 25-100 rooms
25
A commercial hotel caters mostly to :
Answer
B. Businessman
26
There are two classes of domestic flights. They are :
Answer
D. J& Y¥ Class
27
The EPABX stands for :
Answer
C. Electronic Private Automatic Branch Exchange
|
28
A reservation assures the guest a room at the time of his arrival is called :
Answer
A. Confirmed reservation
29
‘The front office records are stored at departure are : 7 ee,
Answer
C. Guest history records and guest folios
30
Chronic stress leads to:
|
Answer
C. Serious health related problem
31
Following Internet standard domain is used by government organisation :
Answer
D. Gov
32
EPROM stands for:
Answer
B. Erasable Programmable Read Only Memory “
33
An assembler for a microprocessor is‘used for :
Answer
D. Translation of a programme from assembly language to machine language
34
In excel which facility is available to print a specific row in each page of the sheet in
printing?
Answer
A. Rows to repeat at top
35
printers will be used to print on multi carbon forms. |
Answer
B. Dot Matrix
36
It act as interface between user and computer hardware :
Answer
C. Operating System
37
A email bomb is a type of :
Answer
C. Spam attack
38
The communication line between the CPU, memory and peripherals is :
Answer
A. Bus
39
Large scale integration of chips was introduced in generation of computers :
Answer
D. Fourth
40
ASCII stands for :
Answer
C. American Standard Code for Information Interchange
41
Following is the box in which copies of your outgoing messages saved :
Answer
D. Sent box
42
The default chart type for MS Excel is :
Answer
D. Column chart
43
A pixel is :
Answer
C. the smallest resolvable part of picture
44
This command does not perform same task in MS Word and MS Excel :
Answer
D. Ctrl + D
45
Keyboard shortcut to find a word/text in MS Word :
Answer
D. Ctrl + F
46
Draw a line through the selected text :
Answer
C. strikethrough
47
Key combination used for center alignment of text :
Answer
C. Ctrl + E
48
The microprocessor contains ROM chip which contains :
Answer
D. Instruction to execute data
49
Which of the following show full screen view?
Answer
B. Slide show
50
Hub is associated with ———————— network.
Answer
A. Bus
51
UTP stands for :
Answer
B. Unshielded Twisted Pair
52
———————— is the originator of Internet.
Answer
D. ARPANET
53
Bookmark features allow you to :
Answer
B. Quickly re-access the document
54
Netscape communicator is an example of :
Answer
A. Web Browser
55
The first part of URL is called :
Answer
A. Protocol
56
In “D” class fire, ———————— extinguisher is used.
Answer
D. Dry powder
57
This key is used to do a spell check manually :
Answer
C. F7
58
BCC stands for :
Answer
D. Blind Carbon Copy
59
The capacity of 3.5 inch floppy disk is :
Answer
B. 1.44 MB
60
———————— bar is used to set tabs, indent paragraph and change the page margin.
Answer
B. Ruler
61
The smallest range in Excel is :
Answer
D. Cell
62
In word shortcut key for Page break is :
Answer
A. Ctrl + Enter
63
In Excel the 27ᵗʰ column is represented by :
Answer
C. AA
64
———————— key end of slide show.
Answer
D. Esc
65
The operating system is the most common type of ———————— software.
Answer
C. Systems
66
The simultaneous of two or more programs by multiple processors is :
Answer
B. Multiprocessing
67
SVGA stands for :
Answer
B. Super Video Graphic Array
68
Communication mode that supports two-way traffic but only one direction at a time :
Answer
B. Half Duplex
69
SMPS stands for :
Answer
A. Switched Mode Power Supply
70
The term bit is short for :
Answer
D. Binary digit
71
VoIP stands for :
Answer
B. Voice on Internet Protocol
72
A ———————— must anticipate and accommodate customer needs by delivering the right information at the right time in the right way with right quality.
Answer
B. Front office
73
What is CIM?
Answer
C. Customer Interaction Management
74
In any communication systems, there are few steps to behave :
Answer
A. Stop, Look and Listen
75
The role of travel agency is :
Answer
C. Promotion and development of tourism
76
A guest with hand luggage only called :
Answer
D. Scanty baggage
77
Tourism can be classified into :
Answer
B. International and domestic
78
A guest who has completed his billing and departed called :
Answer
A. Guest check-out
79
The major components of tourism are :
Answer
C. Transportation, Location and Accommodation
80
DNIS stands for :
Answer
C. Dialed Number Identification Service
81
Which commission is related with the formation of new state Telungana? ;
Answer
C. B.N. Sree Krishna
82
“India i.e., Bharat, shall be a union of states” is included in which Article of Indian
Constitution?
Answer
A. Article 1
83
“International Mother Tongue Day” is observed on ;
Answer
A. February 21
84
First Civil Disobedience movement in India :
Answer
D. Champaran
85
Which state in India does not share its boundary with Bangladesh?
Answer
C. Manipur
86
First foreigner to receive Bharat Ratna :
Answer
B. Khan Abdul Gaffar Khan
87
“Beyond the Lines” is the autobiography of :
Answer
A. Kuldip Nayyar 2
88
- South Sudan celebrated its independence year on :
Answer
C. 2011
89
The country having its map on the flag is:
Answer
C. Cyprus
90
The first Indian state to have its Human Development Report prepared and released by
Amartya Sen in Delhi is : :
Answer
B. Madhya Pradesh
91
The earlier name of WTO:
Answer
A. GATT |
92
The first press in India waa setup by :
Answer
D. the Portuguese :
A 13 99/2014
: [P.T.O.]
93
The number of Articles in the Indian Constitution :
Answer
C. 395
94
The book “Mokshapradeepam” was written by :
Answer
C. Brahmananda Sivayogi
95
“All human beings are born free and all are equal in dignity and rights” has been outlined in :
Answer
D. Declaration of Human Rights
96
Whois the founder chairman of Swatantra Party?
Answer
A. C, Rajagopalachari
97
Rajyva Sabha can be dissolved by :
Answer
D. Noone
98
Whois the father of “Kerala Renaissance”?
Answer
B. Sree Narayana Guru
99
Natural Rubber production is dominated by :
Answer
D. South Fast Asia
100
Expenditure on defence is an item of :
Answer
B. Public consumption
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